The CutieSquad Asia Team takes great pride in providing exceptional customer service. And, for us, that means getting your order out fast and processing returns even faster.

Our shipping policy is simple – we select the most secure, fastest service based on your location upon order. That helps us keep costs down for you and for us. Here’s the breakdown:

  • Standard shipping ( 3- 5 days )
  • Oversea (7 days)

Shipping only in Asia country.

Haven’t received your order? Contact us at and we’ll look into it ASAP.


  1. Please direct all return inquiries to within five(5) days of the date of receipt. Returns made without contacting us first via email will not be honoured. Merchandise must be returned in brand new and unused condition, in its original packaging. Sealed packaging can be returned only if unopened. Blind box items can be returned only if unopened. Shipping costs are non-refundable.
  1. Give us 1-2 business days, and then check your email for a prepaid return label.
  2. Securely pack your return and use your prepaid label.
  3. Check your email for return confirmation – refunds are typically processed within 3-5 days of receiving your return.